Our refund and returns policy lasts 7 days. If 7 days have passed since your order has been received , we can’t offer you refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To claim refund or exchange complete unboxing video must be shared prior to or while claiming your refund or exchange. Without complete unboxing video no refund or exchange will be entertained.

  • Any item that is returned more than 30 days after delivery, No refund or exchange is eligible
  • Return Shipping is paid by the customer unless fault is on our side.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged or if the fault is on our side i.e. item delivered is other than you ordered. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 64 ST. Martins Road Norwich Norfolk NR3 3EU.

To return your product, you should mail your product to 64 ST. Martins Road Norwich Norfolk NR3 3EU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For Shipping details click here.

Contact us at [email protected] for questions related to refunds and returns.